Privacy Policy

Privacy Poclicy

Orangg has created this privacy policy in order to demonstrate its firm commitment to privacy of its customers. Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of such personal information for the best of use.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected

• We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfilment of those purposes.
• We will collect personal information by lawful and fair means, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is disclosed to us and to be used; to the extent necessary for those purposes, should be accurate, complete, and up-to-date at the time of such disclosure.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copy, use or modification as the case may be within the circumstances which are under our control.
• We will make readily available to customers, information about our policies and practices relating to the management of personal information.
• If at any point of time you would not like us to retain your personal information, kindly send us a written intimation for the same and we will remove the same from our database. In such a case of removal, if you wish to avail our services in future, you will be required to provide your information a fresh in order to provide you our services.

We are committed to conduct our business in accordance with sound principles in order to ensure that the confidentiality of personal information is protected and maintained. No one except the Company and its authorised representatives/agents will have access to the personal information gathered through Company’s website and offices. Company is the possessor of the information gathered and does not trade, share, or rent any information obtained by the Company to any third party except for offers of the Company which are published from time to time.

WHAT INFORMATION DO WE COLLECT?

INFORMATION YOU PROVIDE TO US

We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose. The current data fields that might be requested for are:

 Full name
 Email
 Password
 Address
 Mobile phone Number
 Zip Code
 Aadhaar Card No.
 Vehicle Number
 Driving License Number

INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES-

In addition to any Protected Information or other information that you choose to submit to us, we and our TPSP may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.

In case of booking via call center, Orangg may record calls and chat histories for quality and training purposes.

In case you book a vehicle’, we may collect your vehicle preferences, your preferred address for test drives, car insurance details, purchase history and information pertaining to the service package purchased, and any additional documents that you may have shared with us, to facilitate such sale/ purchase of vehicle(s). Tracking information is collected as you navigate through our Services, including, but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet. In case you place requests for services organized/ sponsored/ initiated through the ‘Orangg, we may collect some additional information, which may include sensitive personal information, like medical reports and such other documentary evidence to validate the authenticity of your request for such services. In case you upload an emergency contact (name and phone number) on your account / on the Mobile Application, we will be collecting and storing such contact information to share your ride details with that contact and for use in an emergency situation.

In case you refer a friend to our services, we will be collecting and storing such contact information (name and phone number) to get in touch with your friend, to promote our services. In case you use your account to book a cab ride or truck for someone else from your contact list using the Services, we will be collecting and storing such contact information and share the ride details with that selected contact.

Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third party cookies is not covered by our Privacy Policy.

HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES

We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Following are the situations when information may be shared:

WHEN YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.

• You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.

THIRD PARTIES PROVIDING SERVICES ON OUR BEHALF

• We use third party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf.
• TPSPs may set and access their own cookies, web beacons and embedded scripts on your Device and they may otherwise collect or have access to information about you, including non-personally identifiable information. We use a third party hosting provider who hosts our support section of our website. Information collected within this section of our website by such third party is governed by our Privacy Policy.

ADMINISTRATIVE AND LEGAL REASONS

• We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

WHEN YOU SHARE INFORMATION

• Protected Information may be collected and shared with third-parties if there is content from the Website & Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your ride that you choose to share with others through features which may be provided on our Services. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platform to which you upload, share or transmit the content.

MARKET STUDY AND OTHER BENEFITS

• We may share your information, including your Protected Information and Usage Information with third parties for any purpose, including but not limited to undertaking market research/ study, conduct data analysis, determine and customize product or service offerings, to improve the products or Services or to make any other benefits/products/ services available to you.

SECURITY

• The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

CHANGES TO THE PRIVACY POLICY

• From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy on the website . If we make any material changes, we will notify you by any means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

WHAT ABOUT CHILDREN’S PRIVACY?

• Use of orangg.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18, you cannot subscribe to our services on the Website. If you wish to subscribe our services on the Site such services may be made by your legal guardian or parents who have registered as users of the Site.

PRIVACY ASSURANCE

• We promise that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Website & Applications and users, such as a number of visitors, number, and type of Offers/Promotions, services offered, etc. Your trust and confidence are our highest priority.

GRIEVANCE OFFICER

• Orangg hereby appoints Orangg grievance officer for the purposes of the rules drafted under the Information Technology Act, 2000, who may be contacted at info@orangg.com You may address any grievances you may have in respect of this privacy policy or usage of your Protected Information or other data to him/her.